Has my order been shipped?
After placing your order, you can track your order's status by clicking the "My Account" link at the top right of our website or by logging in to your account. A shipment confirmation email will be sent once your order has been shipped, along with tracking details within 24-48 hours.
Where and how can I track my order?
You can track your order by clicking the "My Account" link at the top right of our site or by logging into your account.
What do I do if I receive the wrong product?
Received the wrong product? Reach out to our customer service team with your invoice as a reference. We will be happy to work with you to resolve the issue. Details for how to contact customer service can be found under the contact us tab.
How can I return a product I purchased?
Your satisfaction is of utmost priority for us. We have facilitated the return process if you wish to return a purchase you have made. Please review our return policy.
My order did not arrive. What do I do?
If your order hasn’t arrived, first check the "My Account" section at the top right of our site to ensure all items have shipped. If tracking shows delivery but you haven't received your order, contact customer service for help.
I am missing an item from my order delivered. What now?
Each processed order is put through multiple checks to ensure the accuracy prior to shipping. However, mistakes do happen and if you still are unable to locate your item, contact our customer service team and we will ship a replacement product.
Do you ship overseas?
At the moment, we are only shipping to Canadian addresses.
I have a question regarding charges from my order.
If you have concerns about charges on your order, click the "My Account" link at the top right of our site to review your order history. You may also log into your account and compare your order details on our website with your own financial records. If you notice any discrepancies or require further assistance, please reach out to customer service.